Kathleen C. Mudd, M.B.A., R.N., Vice President, Product Delivery

Ms. Mudd is currently Vice President for Product Delivery at the National Committee for Quality Assurance (NCQA). In this position, she is responsible for the delivery of NCQA’s nine accreditation and certification programs and three physician recognition programs. She also oversees the Policy unit which is responsible for the maintenance of standards and HEDIS^® measures, policy development and clarification, and standards interpretation. The Policy unit also manages the HEDIS Compliance Audit™ Program and the HEDIS Software Certification Program. Ms. Mudd joined NCQA in 1995 as the Assistant Vice President of Education and Training.

Prior to joining NCQA, Ms. Mudd was Director, Quality Improvement, Health Services Quality Management for Aetna Health Plans, a division of Aetna Life and Casualty. In this position, she headed the Health Services Quality Management Department and was responsible for health services quality strategy development, HMO QM program development, implementation, and oversight, credentialing policy development and credentialing operations support, and the NCQA accreditation initiative for Aetna’s 24 HMOs. During her tenure at Aetna, she began serving as an Administrative Surveyor for NCQA.

Ms. Mudd has also held positions in the corporate offices of two national managed care organizations. In these roles, her responsibilities included implementing HMO and PPO QI programs on a national level, developing clinical risk management programs, and overseeing the implementation of a centralized credentialing program.

Ms. Mudd received a Bachelor of Science degree in nursing from the University of Texas and a MBA from the University of Connecticut.