• WHAT IS HEDIS?

    HEDIS – the Healthcare Effectiveness Data and Information Set — is the most widely used set of measures of clinical quality in health care. HEDIS assesses how well health care follows accepted standards of medical care. For example, HEDIS measures assess how many patients with diabetes control their blood sugar to acceptable levels and how many women receive mammograms when they are called for. Today, HEDIS is used by more than 90 percent of managed care organizations in the United States. PPOs participating in Medicare or the Federal Employees Health Benefit Program are also required to report HEDIS data. However, few commercial PPOs collect and report HEDIS data.

  • WHAT IS CAHPS?

    The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) is a group of surveys asking consumers to report on their health care experiences. CAHPS asks questions such as “Were you able to get care when you needed it?”, “Does your doctor communicate well?” and “Rate your health plan on a scale of 1 to 10.” All NCQA-Accredited plans report CAHPS results.

NCQA Facts in Brief

NCQA is a private, independent non-profit organization founded in 1990. NCQA is dedicated to improving health care quality and committed to measurement, transparency and accountability at all levels of the health care system.

Accreditation and Certification Programs

NCQA accredits and certifies a wide range of health care organizations, including health plans and organizations that address disease management, credentials verification and other areas of care. To earn the NCQA seal, participating organizations must demonstrate that they follow certain quality practices—such as using qualified staff to review appeals and taking steps to make sure its members have access to care—and meet clinical quality and member satisfaction thresholds. NCQA Accreditation is widely recognized as the most rigorous and comprehensive in the industry. Accredited health plans must annually report on their performance. For consumers and employers, the seal is a reliable indicator that an organization is well-managed and delivers high quality care and service.

Today, 3 out of 4 Americans enrolled in an HMO are in an HMO accredited by NCQA, and more than 90 percent of managed care organizations report quality data through HEDIS®, NCQA’s set of clinical quality measures that are the most widely used in the health care industry today.

For a complete list of NCQA-Accredited health plans, please visit http://reportcard.ncqa.org. Additionally, the Report Cards section of our Web site includes report cards for all NCQA programs, including certification.



Recognition


Simply put, some doctors are more effective than others in treating particular illnesses. As a result, NCQA developed a series of Recognition programs to help people find doctors that consistently treat patients according to the best available scientific evidence. More than 10,000 physicians and providers have earned NCQA Recognition; our RP programs form the basis of quality improvement programs nationwide.

Providers, such as physicians, nurse practitioners and chiropractors, who participate in Recognition programs tend to improve the quality of care they provide quite rapidly. Professional ethics is a strong motivator throughout the field, and doctors who identify opportunities for improvement typically change practice patterns and make improvements quickly. Among those who participate in the Diabetes Recognition Program, rates for nephropathy screening, lipid screening and control and blood pressure control (<140 mg) all improved between 50% and 100% within five years, a much faster rate of improvement than among health plans.

NCQA has helped to build consensus around important health care quality issues by working with large employers, policymakers, doctors, patients and health plans to decide what’s important, how to measure it, and how to promote improvement. That consensus is invaluable — transforming our health care system requires the collected will and resources of all these constituencies and more.

For a complete list of NCQA Recognized physician, visit the Recognition Directory at http://recognition.ncqa.org.

For more detailed information, please visit the About NCQA section of our Web site.


Media Contact

Andy Reynolds
202-955-3518




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