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HEDIS Publications
HEDIS: Healthcare Effectiveness Data and Information Set
You can't improve quality if you don't measure it. HEDIS® is the gold standard in health care performance measurement, used by more than 90 percent of the nation's health plans and many leading employers and regulators. HEDIS is a set of standardized measures that specifies how organizations collect, audit and report performance information across the most pressing clinical areas, as well as important dimensions of customer satisfaction and patient experience.
Volume 1: Narrative
Volume 1 is an indispensable reference that will help you understand the science of health care quality measurement. The Narrative gives a background on what is in HEDIS and an explanation of why the measures are important to consumers, purchasers and health plans. The Narrative also features user-friendly descriptions of each performance measure, plus valuable guidance on interpreting and using HEDIS data.
HEDIS 2009 Volume 1 Item #10283-100-09 Price $190
HEDIS 2009 Volume 1 e-pub
HEDIS 2008 Volume 1 Item #10283-100-08 Price $190
HEDIS 2008 Volume 1 e-pub
Volume 2: Technical Specifications
A required resource for anyone involved in collecting, calculating or submitting HEDIS data, Volume 2 features the complete technical specifications for each measure, including all relevant CPT, ICD-9, HCPCS, UB-92 and DRG codes. It also includes general guidelines for data collection and reporting, detailed instructions on how to perform the necessary calculations and guidelines for sampling.
HEDIS 2009 Volume 2 Item #10284-100-09 Price $320
HEDIS 2009 Volume 2 e-pub
HEDIS 2008 Volume 2 Item #10284-100-08 Price $320
HEDIS 2008 Volume 2 e-pub
Volume 3: Specifications for Survey Measures  This volume contains complete instructions for administering all the survey-based HEDIS Measures, including surveys from the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program. Specifically, it includes the CAHPS Health Plan Survey, 4.0H Adult Version, CAHPS Health Plan Survey 3.0H Child Version, Medical Assistance with Smoking Cessation, Flu Shots for Adults Ages 50-64, Flu Shots for Older Adults and Pneumonia Vaccination Status for Older Adults. Volume 3 also includes technical specifications, background information, protocols necessary for administering the survey instruments and accompanying correspondence.
HEDIS 2009 Volume 3 Item #10285-100-09 Price: $215
HEDIS 2009 Volume 3 e-pub
HEDIS 2008 Volume 3 Item #10285-100-08 Price: $215
HEDIS 2008 Volume 3 e-pub
Volume 5: HEDIS Compliance Audit™: Standards, Policies and Procedures
Health plans must submit audited HEDIS data to achieve NCQA Accreditation and/or meet employer expectations. HEDIS Compliance Audit™ Standards, Policies and Procedures describes in detail the methodology used for auditing a health plan’s data collection programs, calculation processes and HEDIS measure results. This Volume also includes the standards and guidelines for assessing a health plan’s information systems capabilities, and the standards and guidelines used to evaluate a plan’s ability to comply with HEDIS specifications.
HEDIS 2009 Volume 5 Item #10287-100-09 Price: $190 Available November 2008
HEDIS 2009 Volume 5 e-pub
Available November 2008
HEDIS 2008 Volume 5 Item #10287-100-08 Price: $190
HEDIS 2008 Volume 5 e-pub
Volume 6: The Medicare Health Outcomes Survey Manual  The Medicare Health Outcomes Survey (HOS) measure was developed to monitor and evaluate the quality of care and service provided to Medicare beneficiaries and provide them with information the supports plan-to-plan comparison. This volume features details about the measure, the survey instrument and information that health plans and vendors need to report results.
HEDIS 2009 Volume 6 Item #10288-100-09 Price: $160 Available February 2009
HEDIS 2009 Volume 6 e-pub Available February 2009
HEDIS 2008 Volume 6 Item #10288-100-08 Price: $160
HEDIS 2008 Volume 6 e-pub
NEW! HEDIS 2009 Electronic Coding Tables (ECTs) Available in XML, the ECTs provide an easy way to incorporate CPT, ICD-9-CM, HCPCS, UB-92 and DRG codes into your organization’s data collection program to save programming hours, eliminate the manual search for code and reduce keying errors. Available September 2008. HEDIS 2009 ECT (Single site) Item #10289-150-09 Price: $1,050
HEDIS 2009 ECT (2-5 sites) Item #10289-151-09 Price: $1,570
HEDIS 2009 ECT (6-10 sites) Item #10289-152-09 Price: $1,825
HEDIS 2009 ECT (11-20 sites) Item #10289-153-09 Price: $2,090
HEDIS 2009 ECT (21+ sites) Item #10289-154-09 Price: $3,120HEDIS 2008 ECT (Single site) Item #10289-150-08 Price: $1,050
HEDIS 2008 ECT (2-5 sites) Item #10289-151-08 Price: $1,570
HEDIS 2008 ECT (6-10 sites) Item #10289-152-08 Price: $1,825
HEDIS 2008 ECT (11-20 sites) Item #10289-153-08 Price: $2,090
HEDIS 2008 ECT (21+ sites) Item #10289-154-08 Price: $3,120
HEDIS Package This package includes hard copies of HEDIS Volumes 1, 2, 3, 5 and 6. Each publication is delivered as soon as it is available. Order the HEDIS 2008 Package and save $85.
HEDIS 2009 Package Item #10283-150-09 Price: $965
Please note that implementation (i.e., data collection and reporting) of HEDIS 2009 for the 2008 Reporting Year (using 2008 data) will require, at a minimum, Volumes 2, 3 and 5.
HEDIS User Group (HUG) Memberships Each organization implementing HEDIS is strongly encouraged to join NCQA's HEDIS User Group (HUG) for technical assistance and guidance on interpreting the specifications. Membership benefits include newsletters, discount vouchers and up-to-date technical information, as well as the inside track on measure development.
2009 HUG Package 1 This package includes printed editions of HEDIS 2009 Volumes 1, 2, 3, 5, and 6 and a single-user, member-exclusive e-pub copy of Volume 2 that incorporates all changes from the October Update. Each publication is delivered as soon as it is available.
2009 HUG Package 1 Item #10702-150-09 Price: $2,295
2009 HUG Package 2 This package includes printed editions of HEDIS 2009 Volumes 1, 2, 3, 5 and 6; a single-user, member-exclusive e-pub copy of Volume 2 that incorporates all changes from the October Update; and the 2009 Standards and Guidelines for the Accreditation of Health Plans. Each publication is delivered as soon as it is available.
2009 HUG Package 2 Item #10702-151-09 Price: $2,595
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Online Ordering
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Policies and Discounts
This includes the printable order form, return/exchange policy, shipping, discount and other publication-related information.
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Policy Updates
Policy updates include important notifications regarding NCQA's Accreditation and Certification programs, as well as HEDIS measures.
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Resource Library
NCQA offers a variety of information and resources, including reports, published research, white papers and newsletters.
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Customer Support
Questions? Need Help? Customer Support is available Monday - Friday, 8:30 - 5:30 ET at (888) 275-7585.
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