Cancellation Notice
Due to COVID-19, NCQA will not release 2020 Health Plan Ratings for any product line.
Accredited commercial and Medicaid plans must still submit the required HEDIS and CAHPS measures in order to meet annual reporting requirements; however, organizations will not be rated on measure results. A list of required measures for reporting is located under “Resources for Health Plans,” below.
See our Health Plan Ratings Marketing and Advertising Guidelines for more information regarding the continued usage of 2019 Health Plan Ratings for advertising and marketing purposes.
See our COVID-19 resource page for more information.
Resources for Health Plans
NCQA’s Health Plan Ratings 2020 includes commercial, Medicare and Medicaid health plans. The overall rating is the weighted average of a plan’s HEDIS® and CAHPS® measure ratings, plus bonus points for Accredited plans. The NCQA Accreditation status used is as of June 30, 2020.
The 2020 ratings are released electronically on September 15, 2020—in time for consumers to use this valuable information when they choose health plans during open enrollment.
- 2020 Methodology: How we will calculate the ratings for 2020.
- 2020 Measure List: A list of required Performance Measures.
- Frequently Asked Questions about HPR vs CMS Star Ratings.
- Medicare Advantage CAHPS Guidance.
- Scoresheet Instructional Video.
- Previous Health Plan Ratings.
- Plan primary HEDIS and Accreditation contacts have access to the HPR Percentile File, which can be retrieved from “My Downloads” in My NCQA.
2020 Schedule
Plan Confirmation—Late May
- (Action Required) Confirmation of the HEDIS and CAHPS submissions and other information used (e.g., organization name, states, Accreditation status) to calculate ratings. Plans have 10 business days to confirm.
HEDIS and CAHPS Submission—June 15
- This submission deadline is defined in the HEDIS Volume 2 Technical Specifications.
Projected Ratings—Early August
- (Action Required) Confirmation of Accreditation status and overall rating, or 1 of 3 reasons a rating cannot be calculated:
- Partial Data Reported: The plan submitted HEDIS data, but not CAHPS data (or vice versa); or the plan earned an NCQA Accreditation status that does not require HEDIS.
- No Data Reported: The plan did not submit data or opted not to report data publicly.
- Low Enrollment: The plan did not submit data or opted not to report data publicly, and its enrollment is fewer than 15,000 members.
- Plans have 10 business days to confirm.
Final Ratings—Early September
- A private release of final ratings to all plans.
NCQA Releases Ratings—September 15
- Final ratings posted at www.ncqa.org
- Embargo on plan rating-related promotions ends at 6pm ET; plans may begin advertising their ratings at this point.
Questions? Contact NCQA’s Health Plan Ratings Help Desk at my.ncqa.org
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