Telehealth

We are working to integrate telehealth with other care modalities to enhance provider-patient relationships and improve quality.

Telehealth Surge Triggers Changes
to Quality Measures

Adjustments to 40 HEDIS measures help health plans, clinicians and patients who rely more on telehealth services due to the COVID-19 pandemic.

Telehealth and Accreditation

See NCQA’s telehealth policy allowances for its Accreditation programs. Learn more here.

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A Framework for Telehealth

Our Patient-Centered Medical Home and related programs inform this two-part model for high quality telehealth:

  • 4 foundational functions (in the black inner ring of the diagram) are “must haves”:  Regulatory Compliance, Financial Considerations, Privacy & Security, Technology & Interoperability.
  • 5 value-add functions (in the diagram’s blue outer ring) support patient-centered care and are not offered by all organizations: Patient Engagement, Financial Considerations, Evidence-Based Standards, Quality Metrics, Workforce Preparedness.

You can help update our knowledge by telling us what you think works and what matters in telehealth. Participate in the public comment organized by our Taskforce on Telehealth Policy. If your organization uses telehealth services, take our telehealth care delivery questionnaire.

Overview

OUR TELEHEALTH GOALS

Latest Telehealth Blog Articles

  1. December 20, 2024

    NCQA Joins White House Listening Session on the Opioid Crisis  

  2. December 19, 2024

    NCQA’s 2024 Digital Quality Transition Wrap-Up

  3. December 18, 2024

    NCQA Supports NASEM’s Report on Ending Unequal Treatment