Building a strong foundation for the future of Virtual health care

When individuals aren’t feeling well, their primary care focus is to get better as quickly as possible, with limited down time—but factors like cost of care, access to facilities, provider availability, scheduling conflicts and other barriers can affect how patients approach their health care needs. Traditional settings of care —the hospital and office—are shifting to virtual modalities of care. This evolution in how care is delivered can affect processes, reporting and measuring the quality of care.

In response to this, NCQA identified virtual care as an area for quality improvement. We know that although accessible care is important, it must also be of high quality and equitable across the care continuum.

How We Help 

NCQA’s Virtual Care Accreditation began with a focus on primary care and urgent care delivered through virtual modalities. There is a roadmap for the accreditation to extend to other areas like behavioral health. This product serves as a standard framework for safe, effective, and equitable care delivered virtually, recognizing the elements that are crucial to quality in this area. Don’t miss your opportunity to be apart of the early adopters for the Virtual Care program.

• Listen to a podcast on Promoting Virtual Care