Health Resources & Services Administration

This video highlights Cahaba Medical Care and how the medical home model has allowed them to maximize the skills, training and abilities of their clinical and non-clinical staff to improve operations, promote better quality and improve satisfaction among center staff.

This video features interviews with the California and North Carolina PCA staff members, discussing their efforts and how they have helped centers improve the quality of care and service they provide and maintain that quality in shifting circumstances and varied challenges.

This video examines how Cherokee Health Systems PCMH infrastructure and commitment to this model of care provided flexibility, creativity and resilience to tackle the unprecedented challenges of the COVID-19 pandemic.

This video explores the challenges of the Chinatown Service Center in making sure the center's diverse patient population are receiving necessary cancer screening. Center staff and patients discuss the importance of language accessibility and cultural competence in reminding patients and the ways in which the PCMH model reinforces and strengthens staff's efforts.

This video highlights Grace Health response to the COVID-19 pandemic and demonstrate how Behavioral Health providers were able to integrate PCMH practice’s workflow using telehealth across a spectrum of customers.

This video highlights Migrant Health Center’s innovative solutions to address the significant challenges faced by their patient population in Puerto Rico, including lack of insurance, high poverty and a lack of transportation. To address access issues specifically, the video highlights the virtual and home care options the health center has used to ensure high quality and equitable care with the patient centered model home as their guide. Spanish Version

Penobscot Community Health Care discuss how they manage challenges related to staffing/resource shortages by utilizing elements of the PCMH model such as the team-based approaches to care and access options (e.g., telemedicine) to maintain the quality of care and service they provide.

This video demonstrates Piedmont Health’s success with the PCMH concept of care and details where the care model can make a difference – for patients, and staff.

This video highlight the superlative work Shasta Community Health Center is doing to engaging patients to ensure routine preventive services, like cancer screenings, are back on track following the crisis of the COVID pandemic.

This video focuses on how the PCMH model helped Swope Health Services excel at identifying and addressing health inequity and healthcare disparities in the post-COVID healthcare landscape.