Training & Technical Assistance for HRSA PCMH Support

NCQA provides education, training and technical assistance to community health centers and Look-Alikes that want to become an NCQA-Recognized PCMH or maintain their Recognition.

SIGN UP FOR OFFICE HOURS

NCQA Office Hours—interactive technical assistance sessions—are held virtually each month.

Registration is now open for upcoming PCMH Office Hours!

Value-Based Care – Thursday, August 13, 2026 @ 11:30am ET
This Office Hours will examine how adopting and maintaining the PCMH model can assist health centers in succeeding under value-based payment systems.
Register here
Digital Measures – Thursday, August 27, 2026 @ 2:00pm ET
This session will review how NCQA is adapting its HEDIS measures for digital reporting.
Register here
2027 Standards Updates – Tuesday, September 22, 2026 @ 11:30am ET
Join us as we review updates to NCQA’s PCMH Transforming Standards and Annual Reporting requirements for calendar year 2027.
Register here

HRSA National Training Series

Behavioral Health Integration – Thursday, September 24, 2026 @ 2:00pm ET
This session explores how integrating behavioral health services within primary care settings helps health centers better meet the full range of patient needs. Participants will learn how coordinated, whole-person care can improve outcomes, strengthen patient engagement, and support providers in addressing both physical and behavioral health concerns.

The session will also introduce NCQA’s Behavioral Health Distinction program and highlight how integration can strengthen care delivery. Attendees will hear real-world experiences from health centers implementing integrated models, with practical insights they can apply in their own settings.
Register here
The Future of PCMH: Lessons learned from NCQA’s Advanced Primary Care pilot – Tuesday, November 3, 2026 @ 3:00pm ET
This session explores what’s next for the Patient-Centered Medical Home (PCMH) model, drawing on key lessons from NCQA’s Advanced Primary Care Pilot program. Learn how the model is evolving to better support whole-person care, integrate behavioral health, and address emerging needs in primary care delivery.

Participants will gain practical insights into how these lessons can be applied to strengthen care delivery, improve patient outcomes, and prepare for the next generation of PCMH.
Register here
Chronic Care Management – Thursday, November 12, 2026 @ 11:30am ET
This session explores the critical role of care management within the Patient-Centered Medical Home (PCMH) model. Participants will hear directly from NCQA staff on how effective care management supports high-quality, coordinated care and contributes to successful PCMH Recognition. The training will cover key topics such as:
- Developing and maintaining care plans
- Implementing care management workflows
- Preparing for NCQA’s file review process
Attendees will learn how to demonstrate evidence of care management activities and ensure their practice meets PCMH standards.
Register here
Person Centered Care – December 3, 2026 @ 2:00pm ET
Delivering truly patient-centered care requires more than clinical excellence—it requires understanding and prioritizing what matters most to each individual. This session introduces person-driven outcomes, a promising approach identified through NCQA’s exploratory research, that helps align care delivery with patients’ values, goals, and lived experiences.

Participants will explore how this approach can be integrated into care planning and decision-making to:
- Improve patient engagement
- Strengthen trust
- Support better health outcomes
The session will also highlight practical considerations for implementation, including how to capture patient priorities, incorporate them into workflows, and use them to guide care delivery.

By the end of the session, attendees will gain actionable strategies to move beyond traditional care models and deliver more personalized, goal-aligned care.
Register here

HRSA Leveraging Technology Training Series

Digital Tools to Support Member/Patient Engagement – Wednesday, September 2, 2026 @ 12:00pm ET
This session highlights practical, easy-to-implement strategies health centers can use to enhance patient engagement—including digital coaching, behavior change approaches, mobile health tools, remote monitoring, and patient education. Learn how these solutions can support preventive services and help patients better manage chronic conditions between visits.

We encourage HRSA Health Centers to join us to learn more about what patient engagement looks like in practice.
During this training, you’ll learn how to:
1. Move beyond visits to continuous, relationship-based care
2. Engage patients across channels (in-person, mobile, virtual)
3. Use cases for things like condition management and supporting wellness activities.
Register here
Innovative Approaches to Whole-Person Care: Leveraging Technology to Address Social Needs – Thursday, October 15, 2026
As primary care practices work to advance whole-person care, addressing a person’s social needs has become increasingly important. This session highlights innovative approaches that combine technology, community partnerships, and team-based care to help patients navigate social challenges that affect their health.
Participants will learn to use tools such as social needs screening platforms, referral management systems, and community resource networks to address challenges like food insecurity, housing instability, transportation barriers, and access to social services. The session will demonstrate how to integrate these approaches into clinical workflows in a way that supports care teams without adding unnecessary burden.
Through real-world examples, this session will demonstrate how health centers are leveraging technology to:
- Strengthen partnerships with community-based organizations
- Improve care coordination
- Close gaps in care
Attendees will also explore how addressing social needs can lead to stronger patient engagement, better adherence to care plans, and improved health outcomes.
By the end of the session, participants will walk away with actionable strategies to integrate social care into their delivery models—helping patients better manage both their health and the life challenges that affect it.
Register here
Telehealth & Virtual Care – Wednesday, October 21, 2026 @ 3:30pm ET
Discover how telehealth and virtual care are helping health centers reach more patients and deliver timely, high-quality care beyond the traditional visit. This session will highlight practical, real-world strategies for implementing and optimizing virtual care across video, phone, and remote care models.
Participants will learn how to use telehealth to reduce access barriers such as transportation, scheduling challenges, and workforce constraints, while maintaining strong patient-provider relationships.
The session will explore approaches to:
- Streamline workflows
- Support care teams
- Integrate virtual care into preventive services, chronic disease management, and follow-up care
By the end of the session, attendees will walk away with actionable ideas to expand access, improve patient experience, and deliver efficient, high-quality care through telehealth.
Register here
Care Coordination and Case Management Platforms – Tuesday, November 17, 2026 @ 2:00 p.m. ET
Join us to explore how case management connects throughout the broader healthcare ecosystem. Healthcare organizations and health plans share unified goals to improve outcomes, reduce care fragmentation, and deliver more coordinated experiences for patients and members. Effective case management plays a critical role in bridging the gaps between providers, payers, community organizations, and care teams.
The session will provide practical strategies and real-world insights to strengthen collaboration between health plans and care delivery organizations, improve care quality and outcomes, and create a more connected experience for the patients and members you serve.

Register here
AI-Enabled Decision Support Tools – Wednesday, December 2, 2026 @ 1:00pm ET
Artificial Intelligence (AI) is emerging as a powerful tool to support clinical decision-making and improve care delivery. This session will explore how health centers can use AI-enabled decision support tools to identify high-risk patients, guide treatment planning, and improve the management of chronic and complex conditions.
Participants will learn how these tools can analyze large volumes of data to provide timely insights at the point of care—helping providers make more informed, consistent decisions. The session will also highlight practical considerations for implementation, including workflow integration, data quality, and building trust in AI-supported recommendations.
By the end of the session, attendees will gain a clearer understanding of how AI can:
- Enhance care quality
- Improve patient outcomes
- Support care teams in delivering efficient, evidence-based care
Register here

📅 Upcoming Conference:

Connect with NCQA at CHI 2026 (Booth #1306)

NCQA is proud to be an exhibitor and presenter at the National Association of Community Health Centers’ 2026 Community Health Institute & Expo (CHI) in Las Vegas from August 16-18.

We’re looking forward to engaging with health centers on strategies to strengthen primary care and improve patient outcomes. From expanding adoption of NCQA’s Patient-Centered Medical Home (PCMH) Recognition program to supporting the transition to Advanced Primary Care, our team is excited to share proven frameworks to help health centers deliver more coordinated, patient-centered and value-based care.

Attending CHI 2026? We’d love to connect! To schedule a meeting, please contact us at hrsapcmhinitiative@ncqa.org.

ON-DEMAND OFFICE HOURS

Key Process Review - June 25, 2026
This Office Hours will review the procedures centers must undertake to gain HRSA sponsorship and ensure financial support for their centers pursuing or maintaining PCMH Recognition.
Q-PASS Refresher and Q&A - May 28, 2026
During this webinar NCQA will review findings from its annual analysis comparing health center and private practice performance in PCMH Transforming Surveys, highlighting areas of key strength arising from the health center model.  By the end of this session you should have a better understanding of the trends NCQA sees in their PCMH centers and to use this information to see what would work in your health center.
PCMH Self Assessment - March 26, 2026
Recognition for the first time or re-applying for Recognition after a lapse? NCQA provides a number of resources, contained within the PCMH Standards & Guidelines, to help you assess gaps in your health center’s practices and begin formulating a plan of action to create, organize and present evidence that your center meets NCQA’s standards. In this office hours, we’ll review those resources and give you a head start on your transformation journey.
Care Management within PCMH - March 17, 2026
During this session NCQA staff will discuss identifying patients for care management and how to establish a person-centered care plan for patients in care management that includes patient preference, functional/lifestyle goals, potential barriers and self-management.
File Management Review - February 28, 2026
In this office hours, we’ll review the mechanisms to provide data on care management processes during either a Transforming or Annual Reporting review, with an emphasis on the file review method to gather evidence directly from patient records (in a HIPAA compliant manner).
HRSA PCMH Video Series – New Health Center Videos - December 10, 2025
This office hour will premiere the three newest health center videos added to the HRSA PCMH Video Series:
- Health & Wellness Center - Stigler Oklahoma In this video, staff members from the Health & Wellness Center in Stigler, Oklahoma share their experiences with whole person care and the use of technology to better track care metrics. These two key processes support success in a Value-Based Care environment and offer significant benefits for NCQA PCMH-certified health organizations.
- Valley Professionals Community Health Center - Integrated Care This video highlights how Valley Professionals Community Health Center integrates behavioral health and dental care into their primary care setting to improve the quality of life of their patients. They highlight the transformative role of PCMH for everyone in their health system, especially their patients.
- Cowlitz Family Health Center This video explores how Cowlitz Family Health Center focuses on whole person care - medical care, behavioral healthcare and meeting life's challenges - to efficiently and effectively provide high quality services to their patients. The video explores how adding services focused on substance use disorder and homelessness provided additional opportunities to meet patient needs and ensure positive outcomes.
Audit Process Review - September 26, 2025
This webinar will review how NCQA selects PCMH Recognized practices to audit and the process by which the audit takes place and results are communicated to practices. [ncqa_btn href="https://wpcdn.ncqa.org/www-prod/HRSAPCMH_OfficeHours_Audit-Process.pdf" target="_blank" type="blue"]View the Slides[/ncqa_btn]
UDS and PCMH Standards - July 15, 2025
During this webinar, NCQA staff will provide an overview of efforts made to align the timing of UDS Reporting and the PCMH survey submission process.
Annual Reporting Process Updates - June 17, 2025
As part of maintaining your PCMH recognition, each year your practice will undergo an Annual Reporting process. You will attest to continuing to meet PCMH criteria and submit data and some documentation. This process is not as involved as initial recognition, but it maintains a practice’s recognition and encourages continuous improvement.
Key Process Review - May 27, 2025
During this webinar, NCQA will review the key processes needed to secure HRSA sponsorship to achieve and/or sustain PCMH recognition. We will discuss the Notice of Intent (NOI) process, how to use the HRSA discount code, and the importance of inputting an accurate grant number (HRSA-H code) and BPHC Site ID’s in Q-PASS.
Lessons from NCQA’s Annual Analysis of PCMH Performance - April 22, 2025
During this webinar NCQA will review findings from its annual analysis comparing health center and private practice performance in PCMH Transforming Surveys, highlighting areas of key strength arising from the health center model.  By the end of this session you should have a better understanding of the trends NCQA sees in their PCMH centers and to use this information to see what would work in your health center.
Behavioral Health Distinction - March 25, 2025
In this office hours, we’ll discuss the Behavioral Health Distinction within the PCMH Recognition program, how health centers are among the most common recipients of this Distinction and how integrated behavioral health services are a key strength of the health center model.
Review of Annual Reporting Standards - January 21, 2025
As part of maintaining your PCMH recognition, each year your practice will undergo an Annual Reporting process. You will attest to continuing to meet PCMH criteria and submit data and some documentation. This process is not as involved as initial recognition, but it maintains a practice’s recognition and encourages continuous improvement.
Understand NCQA Resources - December 17, 2024
Thinking of getting PCMH Recognition for the first time or re-applying for Recognition after a lapse? We'll cover resources that assist practices in assessing readiness for Recognition, planning their Recognition journey and gathering data to report during their survey. In this office hours, we’ll review those resources and give you a head start on your transformation journey.
Standardized Measures: Prepare for Next Year’s Reporting - October 17, 2024
In this Office Hours, we’ll review the changes to the Standardized eCQM measures, review how to provide data and how to request custom measures.
Update on 2025 Standards - August 13, 2024
During this webinar, you’ll hear the NCQA team provide an overview of the 2025 PMCH standards; and provide answers to your questions.
Technical Assistance Around Congenital Syphilis - May 21, 2024
During this office hours we will see how the PCMH care model can be applied to emerging health issues that require immediate attention. In response to the surging number of syphilis and congenital syphilis cases nationwide, HHS is taking action to slow the spread with a focus on those most significantly impacted. Please join May’s Office Hours as we discuss early screening, diagnosis and treatment of congenital syphilis and how the PCMH care model can be utilized to address the issue.
Use of Standardized Measures in Annual Reporting - February 13, 2024
Join NCQA as they review the 2024 standardized measure requirements for sites seeking to renew their recognition and will be able to answer any questions you may have about the process.
PCMH Self Assessment - January 16, 2024
Thinking of getting PCMH Recognition for the first time or re-applying for Recognition after a lapse? NCQA provides a number of resources, contained within the PCMH Standards & Guidelines, to help you assess gaps in your health center’s practices and begin formulating a plan of action to create, organize and present evidence that your center meets NCQA’s standards. In this office hours, we’ll review those resources and give you a head start on your transformation journey.
Understanding Workforce Needs - February 14, 2023
During this webinar, NCQA will address health center workforce challenges, their impacts on center operations, and provide guidance from the PCMH standards on handling operations with resource constraints. Session will also include live polling and Q&A!

ON-DEMAND NATIONAL TRAINING

Appointment Availability within the PCMH Model - September 18, 2025
This training will examine how varying appointment times and types, as well as the availability of medical advice after hours, can assist health centers in more efficiently and more effectively meet patient needs.
2026 Standards Update - September 16, 2025
This training will review the updates to the NCQA PCMH standards for Transforming, Annual Reporting and Distinction programs.
Specialty Integration - September 11, 2025
This training will examine how specialty integration - specifically oral health, Ob/Gyn and behavioral health services - within Patient-Centered Medical Homes (PCMHs) help health centers achieve Recognition and more effectively meet patient needs.
Behavioral Health Integration - August 5, 2025
This training will examine the ways in which integrating behavioral health services within a primary care practice has helped community health centers better meet their patients' needs. We will review NCQA's Behavioral Health Distinction program, the strengths that integration bring to health centers and hear from health centers about their experiences.
Value Based Care - September 17, 2024
This training features how the Patient-Centered Medical Home model can help health centers engage patients to ensure routine preventive services, like cancer screenings, are back on track following the crisis of the COVID pandemic. You’ll hear from staff members at Stigler Health talk about their experiences with Value Based Care and NCQA staff will present on how this can benefit NCQA PCMH certified health organizations.
Care Management and PCMH - June 4, 2024
Learn the importance of Care Management in the PCMH model and hear from staff about the role it plays in PMCH Recognition. In this training NCQA staff will delve into topics like the creation and maintenance of care plans and the use of NCQA’s file review process to assess your practice’s care management operations and provide evidence that you’re meeting criteria.
PCMH Care Management - September 12, 2023
Care management is an important aspect of the PCMH model. It is also a resource-intensive feature of a medical practice that can be negatively impacted by staffing shortages, resource limitations and pandemic challenges. In this training, which focuses on community health centers, NCQA staff review core and elective criteria, and an experienced PCMH CCE provides guidance and tips that can help a practice’s care management services both meet NCQA standards and provide superior patient care and engagement.
PCMH Video Series Premiere - November 14, 2022
This training focused on the HRSA sponsored video series on PCMH Recognition for Health Centers. The videos were created in 2022 and highlighted health centers demonstrating the attributes and principals defined by the PCMH Recognition program.
Kidney Health Resources - September 19, 2022
Chronic kidney disease (CKD) is a common, but under-recognized condition affecting over 37 million adults in the US. NCQA, along with CMS Office of Minority Health and Bayer Pharmaceuticals, created resources to improve the quality of care for patients with CKD. Join us for a walk through and discussion of the available resources.
Person-Centered Outcomes - March 6, 2022
Individuals’ priorities and health goals should guide their care. However, most existing care approaches do not effectively take into consideration what is most important to the individual. Through exploratory research, NCQA identified a promising approach for developing individualized outcomes—person-driven outcomes.

HEALTH CENTERS AND ANIMATED VIDEOS

The Health Center Perspective on PCMH

Animated Videos on Key PCMH Recognition Processes and Systems

NCQA PCMH CONTENT EXPERT CERTIFICATION

The NCQA PCMH Content Expert Certification program certifies individuals who demonstrate comprehensive knowledge of the patient-centered medical home model of care and the NCQA PCMH Recognition program, including mastery of the NCQA concepts, criteria and the PCMH Recognition process.

If you are interested in pursuing the CCE credential, you can find the handbook and information at Certified Content Expert (CCE) – NCQA.

Who Are CCEs?

PCMH staff and consultants who have demonstrated in-depth knowledge of the requirements, the enrollment process and the evidence needed to earn PCMH Recognition.
Many PCA staff are CCEs.
Certified CCE Program and Directory.

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