CAHPS Health Plan Survey 5.1H, Child Version (CPC)

Results summarize member experiences through ratings, composites and individual question summary rates.

Four global rating questions reflect overall satisfaction:

1. Rating of All Health Care.
2. Rating of Health Plan.
3. Rating of Personal Doctor.
4. Rating of Specialist Seen Most Often.

Four composite scores summarize responses in key areas:

1. Customer Service.
2. Getting Care Quickly.
3. Getting Needed Care.
4. How Well Doctors Communicate.

NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS) is the premier tool for monitoring the quality of health plan care. HEDIS Volume 3: Specifications for Survey Measures includes surveys and protocols for the CAHPS 5.1H Survey. Order HEDIS Volume 3: Specifications for Survey Measures today. To learn more about CAHPS, visit the Agency for Healthcare Research and Quality (AHRQ) visit the  website at: https://www.ahrq.gov/cahps

Historical Results – National Averages

Performance results for this measure are currently unavailable. Visit our Quality Compass page to explore data licensing options and gain access to detailed performance results for this measure.

Note: Medicare member experience with the organization is assessed through the Medicare CAHPS survey. The Medicare CAHPS survey is administered by CMS on behalf of Medicare Advantage (MA) plans.