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5.22.2018 AC 08 Our patient portal has a message telling patients that the office will respond to requests for clinical advice on the next business day and that patients should contact the on-call provider if the office is closed. Does this meet the requirement?

Yes. The requirement is met if the response time is documented when a patient submits an electronic request for clinical advice and the practice communicates to patients that an on-call provider is available to address urgent issues by telephone after hours. Practices must have a documented process for addressing electronic advice and telephone advice; for this criterion, practices may submit a report tracking response times to electronic requests for at least seven days during operating hours and after hours.
 

ALL 2017