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Here are some of the most frequently asked questions about NCQA’s various programs. If you don’t see what you are looking for in one of the entries below, you can  ask a question through My NCQA.

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4.24.2023 Health Plan Ratings Lower is Better Rates Why don’t my “lower is better” rates match between IDSS and the projected ratings scoresheet?

For HPR, NCQA inverts all final rates and percentiles where a lower value represents better performance to a higher value represents better performance scale in the HPR scoresheets and then truncates to 3 decimals. For example, a raw rates of .2325 would display as .767 (1-.2325 = .7675, truncated at 3 decimals).

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