FAQ Directory: Patient-Centered Medical Home (PCMH)

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5.22.2018 AC 11 What does NCQA mean by a goal must be set? Are there specific parameters on what the goal must be?

The practice should set its own goal for continuity of patient visits with their selected primary care provider or care team and then monitor that percentage to evaluate its performance. The practice should set goals such as by percentage, number of visits, etc. for the frequency patients should be seeing their selected provider and then monitor to see how frequent they are meeting their goal. The practice should provide its report including the rate of visits for patients with their provider including the goal established.
 

PCMH 2017