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FAQ Directory: Patient-Centered Medical Home (PCMH)

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5.24.2018 KM 12 Are practices required to provide a separate letter, phone script or other method for each service needed?

No. Practices may demonstrate the same evidence if:

  • The same method of outreach is used for each service.
  • Practices demonstrate an example of the outreach used. 

Practices must provide information about how the letter, phone script or other method is modified for each service reminder. 

PCMH 2017